Dear Readers, I have a HP Elitebook 840 G2 and am running Windows 10 Pro. I used to have Windows 7 and used my fingerprint to login. Since the update I am no longer possible to login using fingerprint. I installed Validity fingerprint software that used to work in Windows 7. When I go to the security page I only see the option to use a password, PIN or password Picture, but no fingerprint. When I search in Cortana i shows me the option to enable fingerprint, but when Clicked it brings me to the same page and there is nothing related to fingerprint.

Is there something I can do to still enable this? Hi, Thank you for posting your query in Microsoft Community.

HP EliteBook 8530w Drivers Download This page contains the list of device drivers for HP EliteBook 8530w. To download the proper driver, first choose your operating system, then find your device name and click the download button.

This issue might occur if the driver for the fingerprint scanner is corrupt. Also, you will need to install the HP simple pass software after installing the finger print driver. Method: 1 I would suggest you to run hardware & devices troubleshooter.

• Press “Windows key + X” and type “ troubleshooting”. • Select “ Troubleshooting”.

• Select “ View all” on the top left corner. • Click “ Hardware & devices ” • Follow the on-screen instruction to run the troubleshooter. If issue persists follow below methods. Method: 2 I would suggest you to uninstall and reinstall the fingerprint reader driver and check if it fixes the issue. Refer to the link to troubleshoot the issue: For further reference, you can refer to these links: Hope this information helps. Reply to the post with an updated status of the issue so that we can assist you further.

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The fingerprint reader software (usually referred to as the access manager software) uses the fingerprint device driver to capture a fingerprint image and then control access to the logon accounts that you set up. Logon accounts contain user's names and passwords for secure applications and web sites that you register with the access manager. Hp Color Laserjet Firmware Update. Once a logon account is registered and you have enrolled a fingerprint in the access manager, you can use your fingerprint to log into those applications and web sites.